Performing Servicing
Transforming Servicing Operations for Compliance, Growth and Exceptional CX
Adopting new technologies and processes can feel challenging. Our experts work closely with you to transform Performing Servicing seamlessly, enabling smooth change management while ensuring you maintain full control. As a forward-looking partner, we align with your organizational culture to deliver speed, flexibility, and enhanced customer experiences, fostering sustainable long-term success.
Driving Tangible and Measurable Outcomes
End-to-end mortgage servicing expertise with experience across all servicing platforms, including MSP, Sagent, and LoanServ
Deep engagement from leadership team with over 160 years of combined mortgage servicing experience
Centers of Excellence in the US, India, the Philippines
Highly skilled, trained, and certified resources handling FHA, VA, and USDA loans, ensuring scale and maturity in complex loan review
Millions of transactions per month across more than 650 processes and subprocesses
Outcomes delivered for a leading Mortgage Servicer
38%
Reduction in Cost
+98%
Quality Score
99.7%
CSAT
30%
Increase in Productivity
Do More with Our Offerings
Our Performing Servicing solutions combine speed, accuracy, and compliance to help lenders achieve both operational excellence and cost efficiency. With Centers of Excellence in the US, India, and the Philippines, we offer customized, end-to-end solutions that optimize processes, ensure regulatory compliance, and enhance the borrower experience.
Front Office
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Customer service calls Include Account Enquiries, Payment Processing, Escrow Management, Documentation and correspondence, Tech support, etc. supported through various channels such as calls, email, chats, letters.
Back Office
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Inputting and verifying loan data into servicing systems.
Setting up payment schedules and ensuring accurate document processing.
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Cataloging, storing, and managing loan documents and records.
Implementing digital solutions to enable secure, efficient access.
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Managing escrow accounts, including property tax and insurance payments.
Conducting regular reviews to ensure compliance and adequate funds.
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Calculating loan payoff amounts, including principal, interest, and applicable fees.
Ensuring timely and accurate closure of loan accounts.
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Overseeing daily cash flow transactions and banking account management.
Ensuring timely reconciliation of incoming and outgoing funds.
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Preparing and delivering periodic investor reports on performance and portfolio status.
Ensuring industry-standard compliance for reporting practices.
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Processing and recording lien releases upon loan payoff.
Coordinating with relevant/government entities for accurate documentation.
Explore Our Knowledge Hub
Expert perspectives and industry insights
Blogs
Case Studies
Whitepapers
Mortgage Expertise you can count on
15
Servicing clients delivering operational excellence
1400+
Active FTEs driving exceptional business results
300+
Agents managing 30 diverse call types daily
560,000+
Tasks efficiently handled every month
Digital Services
We utilize advanced technology to optimize every stage of the lending process. Our innovative platforms streamline application intake, automate document verification, and enable real-time communication between lenders and borrowers. Equipping teams with cutting-edge tools facilitates quick responses to client needs while reducing errors. Our technology ensures regulatory compliance and offers powerful data analytics for better decision-making. By integrating our solutions across multiple channels, we drive operational efficiency, enhance the borrower experience, and elevate trust, helping lenders close loans quickly and confidently.