Default Servicing
Balancing Speed, Precision and Care to Drive Long-Term Success
Transforming Default Servicing requires careful integration of new technologies and reimagined processes. At Moder, we understand the nuances of change and work as an extension of your team to implement effective solutions while empowering you to maintain full control. Our collaborative approach combines speed, flexibility, and a deep focus on your goals to enhance customer experiences and deliver meaningful, long-term results.
Delivering Impactful, Measurable Outcomes
End-to-end mortgage servicing expertise with experience across all servicing platforms, including MSP, Sagent, and LoanServ
Deep engagement from leadership team with over 160 years of combined mortgage servicing experience
Centers of Excellence in the US, India and the Philippines
Highly skilled, trained, and certified resources handling FHA, VA, and USDA loans, ensuring scale and maturity in complex loan processing
Millions of transactions per month across more than 650 processes and subprocesses
Outcomes delivered for a leading Mortgage Services Provider
38%
Reduction in Cost
+98%
Quality Score
99.7%
CSAT
30%
Increase in Productivity
Do More With Our Offerings
We deliver tailored, end-to-end support across critical Default Servicing functions by focusing on key performance metrics—turnaround time, quality, and productivity. Our Centers of Excellence in the US, India and the Philippines provide flexible, customized solutions, reducing cycle time, ensuring regulatory compliance, and elevating borrower experiences in a competitive environment.
Front Office
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Centralized communication with primary point of contact for the borrower
Works closely with borrowers facing financial hardship to evaluate and offers solutions, such as forbearance, repayment plans, short sales, etc.
Assists borrowers in gathering, submitting, and tracking documents
Avoid foreclosure by providing timely intervention and support to borrowers at risk of default
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Actively manage delinquent accounts to reduce charge-offs and foreclosure
Determination if foreclosure proceedings are warranted based on the borrower’s delinquency and financial status
Follow federal and state laws to avoid legal risks and penalties
Ensure communication is respectful, empathetic, and solution-oriented to maintain borrower relationships
Back Office
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Analyze the borrower’s circumstances and recommend suitable solutions such as loan modification, forbearance, Short sale, repayment plans, etc.
Execute the borrower chosen option and monitor compliance to ensure long-term resolution to avoid default recurrence
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Handling legal aspects, including filing claims and court attendance.
Monitoring bankruptcy timelines to protect lenders and ensure regulatory compliance.
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Managing the foreclosure process, including attorney and court coordination.
Ensuring adherence to federal, state, and local regulations.
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Processing insurance and guarantee claims for defaulted loans.
Ensuring accurate and timely submission of claims to recover losses.
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Evaluating defaulted loans to identify loss causes and recovery opportunities.
Analyzing portfolio trends to improve risk management strategies.
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Conducting regular property inspections.
Implementing measures to secure and preserve property value, such as repairs and ordinance compliance.
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Establish Compliance testing framework
Execute and Maintain sampling methodology
Perform Quality Control
Rebuttals and Exception
15
Servicing clients delivering operational excellence
1400+
Active FTEs driving exceptional business results
300+
Agents managing 30 diverse call types daily
560,000+
Tasks efficiently handled every month
Digital Services
We utilize advanced technology to optimize every stage of the lending process. Our innovative platforms streamline application intake, automate document verification, and enable real-time communication between lenders and borrowers. Equipping teams with cutting-edge tools facilitates quick responses to client needs while reducing errors. Our technology ensures regulatory compliance and offers powerful data analytics for better decision-making. By integrating our solutions across multiple channels, we drive operational efficiency, enhance the borrower experience, and elevate trust, helping lenders close loans quickly and confidently.