Case Study
Capacity Enhancement to meet the Business Demand Due to Growth
The client needed to build additional capacity to meet the immediate needs of growth due to the addition of new clients.
Elaborate on the Challenge
The client, a leading Title Insurance Provider, aimed to accommodate rapid business growth due to onboarding new clients. They needed to enhance operational capabilities within stringent timelines without compromising service levels.
1. Demanding Timelines: The necessity to hire and train employees swiftly to meet service-level agreements (SLAs).
2. Future Growth: Ensuring sustainable scalability for new opportunities.
Objective Summary
To empower the organization with scalable and efficient capacity-building strategies through:
1. Strategic recruitment practices.
2. Accelerated training programs.
3. Robust operational frameworks for handling growth.
Business Impact
30%
Improvement in Cycle Time
Annual Cost Savings
$80K
The Solution
Agility, Excellence, Sustainability – The Moder Approach.
Key Actions:
1. Enhanced Recruitment Strategy
Develop a talent pool focusing on Title experienced professionals.
Partner with reputed talent sourcing firms for access to talent.
2. Optimized Training Programs
Leveraging technology for training members remotely.
3. Continuous Performance Monitoring
Structured internal quality review and feedback mechanism during the ramp phase.
Incentivized top performers during the training and ramp phase to sustain motivation.
Results
90% Improvement in Cycle Time: Reduced processing time from 120 minutes to just 4 minutes
Annual Cost Savings of $80K to $100K: Significant reduction in operational costs through process automation.
Optimization of FTE Resources: Streamlined processes allowed for better resource allocation and increased efficiency.
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